Privacy Policy

Last Updated: April 16, 2026

Welcome to XAQ Vision (“we,” “us,” or “our”). We understand that privacy is important to you, and we are committed to protecting your personal information when you visit our website (https://www.xaqvision.com/), purchase products, register an account, or contact us. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

Information you provide to us

When you place an order or register an account, we may collect: name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details, which are processed through a secure payment gateway – we do not store full card numbers).
When you contact us (customer service, returns, newsletter subscriptions), we collect the content of your communications.

Information collected automatically

We use cookies and similar technologies to collect: IP address, browser type, operating system, access times, pages viewed, links clicked, referring websites, and other usage data.
This information is used to improve your browsing experience, analyze traffic, and enhance security.

Information from third parties

If you log in via a social media account, we may receive public information (e.g., nickname, profile picture) depending on your privacy settings on that platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

Process and fulfill your orders (including shipping, invoicing, customer support).
Communicate with you about order status, product updates, and promotions (you may opt out at any time).
Improve website functionality and analyze user behavior to enhance our products and services.
Detect and prevent fraud, security breaches, or illegal activities.
Comply with legal obligations or respond to lawful requests.

3. How We Share Your Information

We share your information with third parties only in the following circumstances:

Service providers: e.g., shipping companies, payment processors, email service providers, analytics tools (such as Google Analytics). They only receive the information necessary to perform services on our behalf and are bound by confidentiality obligations.
Legal requirements: When disclosure is required by law, regulation, legal process, or governmental request.
Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before any such transfer.
With your consent: In other cases, we will ask for your explicit consent.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

We use cookies to enhance your experience on our website, such as remembering your shopping cart contents, login status, and language preferences. You can manage or disable cookies through your browser settings, but some website features may be affected. Please refer to our Cookie Statement (if available) for more details.

5. Data Security

We implement industry-standard technical and organizational measures (e.g., SSL encryption, access controls, regular security assessments) to protect your information from loss, misuse, or unauthorized access. However, no transmission over the internet is 100% secure, and you acknowledge that any risk is ultimately yours.

6. Your Rights (Under Applicable Law)

Depending on your jurisdiction (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

Access, correct, or delete your personal information.
Restrict or object to our processing of your information.
Data portability (receive a copy of the personal information you have provided).
Withdraw consent (where processing is based on consent).
Lodge a complaint with a local data protection authority.

To exercise any of these rights, please contact us using the information at the end of this Privacy Policy. We will respond within a reasonable period (usually 30 days).

7. Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, or reporting requirements. The specific retention period depends on the type of information and our business needs.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it immediately.

9. Cross-Border Data Transfers

Our business operations may involve transferring your information to servers located outside your country of residence (e.g., the United States, the European Union, or China). We will ensure that such transfers comply with applicable data protection laws and provide adequate safeguards through standard contractual clauses or other lawful mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website or by email. The revised policy will take effect on the date it is published. Please review this page periodically.